Writing for Better AI Results

What the course covers

This course focuses on the essential skills required to write effective prompts for a wide range of artificial intelligence tools.

• Learners will explore how prompt structure, context, audience, tone and desired outcomes influence the quality of AI-generated responses.
• Through practical workplace activities, the course demonstrates techniques for creating, refining and improving prompts for tasks such as drafting emails, preparing reports, summarising information and solving workplace challenges.
• Learners will also develop advanced prompting strategies, including iterative prompting, role-based instructions and step-by-step guidance that can be applied across multiple AI platforms.
• Responsible AI use is integrated throughout, covering data protection, output validation and professional judgement.

What your team takes away

• Master the techniques needed to communicate effectively with AI tools. Learn how to structure prompts, provide meaningful context and refine instructions to achieve better results. Improve the quality, relevance and consistency of AI-generated responses while supporting efficient, informed and responsible workplace practice.

How it runs

The course opens in a browser on a phone, a tablet or a desktop, with nothing to install. Progress is saved as it goes, so someone can stop and pick it back up. The assessment sits at the end, and passing it issues a certificate with its own reference number that an inspector or an auditor can check.

Who it is for

Anyone working in AI and Digital, as part of Artificial Intelligence and CPD.

AI and Digital Artificial Intelligence CPD